Econ to CalMail Migration FAQ

New CalMail Econ Service

At 9:00 A.M., on Wednesday March 30th, the Economics Department will be switching maintenance and administration of departmental email from the Econometrics Lab (EML) to CalMail, the campus-run email service. This means that you will continue to have the same @econ.berkeley.edu email address, but that all email handling and support will be taken over by CalMail, including backups. All departmental mailing lists and aliases will be moved as well. This will be done in order to free up departmental staff time and computing resources, to increase reliability of email service and spam handling, and to increase the disk storage for mail.

The main change for users is in the way that you read incoming mail. The extent of this change depends on which mail client you use. If you use a supported IMAP-capable email client, then there will be minimal changes other than updating the configuration. On the other hand, some legacy email clients do not support IMAP at all, and if you use one of those then you will have to switch to a different email client. For specific details on your email client, see the instructions below on how to switch over your email client to CalMail.

Step-By-Step Conversion Guide

To convert your email usage to CalMail, follow the four steps outlined below.

Get a CalNet ID

In order to use CalMail, you must have a CalNet ID. This is the username and pass-phrase that you use to access AirBears and numerous other campus-wide services.

If you are ineligible for a CalNet ID (e.g., if you are a short-term visitor to the department), then you cannot get a CalMail account. You'll have to rely on your host institution's email services, or any of the free email services that are available on the net (e.g., gmail, hotmail, etc.).

You probably already have a CalNet ID (if you're eligible), which should have been assigned when you first arrived on campus. If not, see a CalNet representative, currently Heather Read or Alex Mastrangeli. You should also see them if you have forgotten your pass-phrase.

Your CalMail Password

Your CalMail account will already have been created, either as part of the transition or as part of the process of creating a new account on our system.

As of March 30, 2011, you no longer need to set a special CalMail password. You have to use the CalNet ID pass-phrase instead. If you already access CalMail via a desktop client (e.g., Thunderbird, Eudora, Outlook, etc.) your old password has to be replaced with the CalNet ID pass-phrase before April 30, 2011. See CalMail to begin using CalNet authentication for details.

Move Mail Folders to CalMail (Optional)

When the transition occurs, any mail you have on the Economics servers will continue to reside there, while all new incoming mail sent to your @econ.berkeley.edu account will arrive at the CalMail servers. You will be able to read all of your old mail on the Econ servers until April 30, 2011 so that you may transfer your mail folders over to CalMail if you wish.

Change Your Mail Client Setup

Finally, to access your econ.berkeley.edu account on CalMail (which will likely have three administrative messages already in it), you will need to set up your mail client to use CalMail. Information on how to do so depends on your mail client. For information on , see the following page Calmail IMAP Settings and email client walk-throughs.

Supported IMAP-capable email clients

Users of mutt, alpine (formerly pine), Thunderbird, Apple's Mail.app (also known as Mail), Outlook, and other IMAP-capable mail readers. See the following page CalMail Settings and email client walk-throughs for information on how to set up your client.

Eudora

Eudora may work, but its use is strongly discouraged. In fact, Eudora has been abandoned by its developers and does not meet the minimal security standards required by IS&T, so you should not be using it on campus at all. Please see this article on Eudora-to-Thunderbird migration from IS&T knowledge base. Also have a look at Tom Holub's blog with additional discussion and links to LSCR howto pages. Apple's Mail.app has built-in support for migrating from Eudora.

SquirrelMail

Users who read mail using the department's SquirrelMail web interface will need to point their browsers to CalMail instead.

For a quick start on reading email, you can use the CalMail web interface at https://calmail.berkeley.edu .

Frequently Asked Questions

Here are answers to some questions you may have about the transition.

What if I need help setting up my email client, transferring emails, or with other transition related requests?

LSCR will be available to make appointments for two weeks prior to the email change, so please send an email to econ@lscr.berkeley.edu to schedule an appointment.

When will I be able to set up my email client to access econ.berkeley.edu on CalMail?

You may set your email client up immediately, though no new email messages will be sent to your CalMail account until the day of transition, March 30, 2011. It is best to have the email client set up before that day. Please take a look at the following link for Thunderbird and Outlook walk-throughs, Calmail IMAP Settings. Otherwise refer to CalMail Client Settings. If you would like help or experiencing any problems, please send an email to econ@lscr.berkeley.edu.

How can I use the CalMail web-based tool?

Just go to https://calmail.berkeley.edu/ and log in to either SquirrelMail or RoundCube. You can then read and send emails from there, but you would not have access to mail folders left on the EML mail servers.

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Why haven't I received any mail since March 30?

This is probably you haven't reconfigured your email client for CalMail. If you haven't, then your mail program is looking for mail in the wrong place.

How should I configure my email client?

See Calmail IMAP Settings for Mozilla Thunderbird and Microsoft Outlook instructions. Otherwise refer to CalMail Client Settings.

Will my econ.berkeley.edu email address go away after the transition?

No, you will still have the same econ.berkeley.edu email address as before. The only difference is that incoming and outgoing mail will be handled by CalMail servers, not by the EML mail servers. (This assumes that you have a valid CalNet ID.)

Will I need to create my own CalMail account?

No, you will not need take steps on your own to create the CalMail account. Note that if you go to CalMail's web site and create an account for yourself, you will have a different email address, username@berkeley.edu, instead of username@econ.berkeley.edu. Of course, you can do that, but it is probably not what you want to do, since you will then have two independent CalMail accounts after the transition.

New accounts have already been created for most users, including all staff and faculty. You may access them now. Note that your login on CalMail includes the text @econ.berkeley.edu. If you find that you do not have an account, then you probably do not have a valid CalNet ID.

What if I already have a CalMail account?

It will continue to operate, separate of this new account. You may want to arrange to forward mail from one to another. Note that settings are not shared between your two CalMail accounts; if you forward mail from your old CalMail account, that does not result in mail being forwarded from the new account, unless you set it up.

Do I need a special CalMail Econ password?

No, as of March 30, 2011, you have to use your CalNet ID pass-phrase for your CalMail Econ account username@econ.berkeley.edu.

Will the "quota for incoming mail" still be in effect after the transition?

The old mail quota system is no longer in effect. Mail is now stored either on the CalMail server, which has its own quota of 10 GB per user.

What will happen to the old contents of my Inbox and other mailboxes?

Any messages you wish to keep in your In box or other mailboxes you have on the server should be moved to your CalMail account using an IMAP-capable mail client. If you have not moved your messages yet, please do so before April 30, 2011 as your mail on the EML mail servers will not be accessible. If you experience difficulty transferring email messages from the EML mail server to the CalMail server, try moving a few messages at a time. If that doesn't help, move the folders from the EML mail server to local folders and then back to the CalMail server. (See Using local mailboxes with Thunderbird and IMAP for a discussion of local and server mailboxes.)

What about outgoing mail? Will the process of sending mail change?

Mail will be sent through the CalMail servers. When using the CalMail web-based tools, there will be no difference. If you've configured your own email client for remote access, you'll need to change the server settings at the following link, Calmail IMAP Settings.

How do I manage mailing list(s)?

Mailing lists administrative page is hosted by CalMail at https://calmail.berkeley.edu/manage/list/mylists.

What about mail forwarding?

If mail forwarding your email from econ.berkeley.edu to another account was set up on the Econ mail server, then the forwarding configuration was transferred to CalMail. Thus, all of your @econ.berkeley.edu email will continue to be forwarded to the same account as previously configured.

It is possible to forward mail from your CalMail Econ account to any other mail address. You will need to log in to the CalMail Manage your account page to set this up. When logged in, select the account name and click on the "Forwarding" link on the left. You may choose the option "Save a copy of incoming mail in my Inbox", if you wish.

What if I don't have a valid CalNet ID?

Unfortunately, without a valid CalNet ID, we cannot create an account for you on CalMail. If you have a EML but do not currently have a valid CalNet ID, we can arrange for mail forwarding to another account. Send a request to manager@berkeley.edu. If you would like to keep your departmental account, you will need to be active within campus' Human Capital Management system first. Please see the appropriate staff member who deals with faculty, visitors, or students so that you may be entered into the system.

I do have a valid CalNet ID. Why hasn't my new account been created?

At this point we have requested CalMail accounts for all users for which we have been able to find valid CalNet IDs. If you feel that you do (or should) have a valid CalNet ID, send email to econ@lscr.berkeley.edu.

HELP! I can't understand this stuff. How can I get a person to help?

There are a number of people who can be contacted for help. However, given limited resources, please do not contact them before reading this FAQ. If your questions are not addressed in the FAQ, then the following are your contact options:

• First, you can contact the CalMail support team directly - consult@berkeley.edu, or 510-642-8500 (2,1).
• Second, you can send email to econ@lscr.berkeley.edu.